DELIVERY SUPPORT

Shipping & returns

Effective September 21, 2026

Where we ship

Clean Dandy currently accepts checkout addresses in the United States. We may be unable to ship certain regulated, leaking, recalled, or carrier-restricted products.

Timing

Order-processing and delivery estimates provided in your confirmation are estimates, not guarantees. Weather, inventory, address issues, and carrier delays can affect delivery.

Address changes

Update your shipping address through the customer portal or contact us before the next renewal date. We cannot guarantee changes after fulfillment begins. Customers may be responsible for reshipping costs caused by an incorrect address.

Damaged, leaking, or incorrect items

Do not use a product that arrives open, leaking, damaged, or with a broken safety seal. Contact hello@cleandandy.com promptly with the order reference, affected product, and clear photos of the item and packaging. Keep the item and packaging until we respond. We will review replacement, credit, or refund options.

Returns

For safety reasons, opened cleaning products generally cannot be returned. Unopened returns require prior approval and instructions from Clean Dandy. Unless the return is due to our error or a damaged shipment, return shipping may be deducted from the refund.

Missing deliveries

If tracking says delivered but the box is missing, check the delivery area and contact the carrier first, then contact us with your order reference. We may require carrier confirmation before replacement.